Last updated: July 2, 2026
This Privacy Policy explains how CALITHREX INTERNATIONAL LIMITED collects, uses, shares, and protects information when customers visit or place retail orders directly through the official Calithrex website.
For privacy-related questions, please contact service@calithrex.com.
Information We Collect
Calithrex may collect information provided directly by customers, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment status
- Customer service messages
- Return, refund, warranty, or dispute records
Calithrex may also collect website usage information, including device information, browser information, IP address, cookies, pages viewed, referral information, and other browsing or analytics data.
Payment Information
Calithrex does not directly store full credit card details on its website servers.
Payments may be processed by third-party payment providers such as Stripe, PayPal, or other payment service providers. These providers process payment information according to their own security standards and privacy policies.
How We Use Information
Calithrex may use customer information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Handle returns, refunds, warranty claims, disputes, and chargebacks
- Send order updates, service messages, and important account or transaction communications
- Improve website performance, product information, and customer experience
- Prevent fraud, abuse, unauthorized transactions, and security risks
- Meet legal, tax, accounting, compliance, and regulatory obligations
Sharing Information
Calithrex may share information with service providers where necessary to operate the business, including:
- Payment processors
- Warehousing and logistics providers
- Shipping carriers
- Website hosting and technical service providers
- Email, support, and customer communication tools
- Legal, tax, accounting, compliance, or dispute service providers
Calithrex does not sell customer personal information.
Cookies and Analytics
The Calithrex website may use cookies and similar technologies to support website functionality, analytics, performance measurement, security, and marketing-related improvements.
Customers may adjust browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
Data Retention
Calithrex retains customer information only for as long as reasonably necessary for order processing, customer support, legal compliance, tax records, accounting records, fraud prevention, dispute handling, and business operations.
Some information may need to be retained even after a deletion request if required for legal, tax, transaction, accounting, security, or dispute-related purposes.
Customer Rights
Customers may contact service@calithrex.com to request access, correction, or deletion of their personal information.
Calithrex may need to verify the request before taking action. Certain records may be retained where required by law, tax rules, accounting obligations, transaction history, fraud prevention, or dispute handling.
Data Security
Calithrex uses reasonable administrative, technical, and operational measures to protect customer information. However, no website, payment system, email system, or online transmission method can be guaranteed to be completely secure.
Customers should use secure passwords, protect their devices, and contact Calithrex immediately if they suspect unauthorized use of their information.
Changes to This Policy
Calithrex may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised last updated date.